Refunds & Cancellations

Deposits and Retainers

Initial deposits and retainer payments are applied to the first invoiced hours or project milestone. These funds secure your project slot and compensate for initial project setup and planning work.

In-Progress Work

For work that has already begun, billing is calculated on a pro-rata basis for time and resources invested. You will be invoiced for all work completed up to the point of cancellation, with detailed time records provided upon request.

Completed Milestones

Once a project milestone has been delivered and accepted, payment for that milestone is non-refundable. Acceptance occurs when deliverables are provided and no objections are raised within 7 business days.

Project Cancellation

Either party may cancel a project with written notice. Upon cancellation:

• All work stops immediately
• Final invoice is prepared for work completed
• Project files and documentation are transferred to the client
• Unused retainer portions may be refunded after final billing

Dispute Resolution

If you have concerns about an invoice or the quality of work delivered, please raise them within 14 days of invoice receipt. Contact support@ryanfortune.codes with specific details, and we'll work together to resolve the issue promptly.

Refund Processing

Approved refunds are processed through the original payment method via Stripe within 5-10 business days. You will receive email confirmation when the refund is initiated.

Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws in your jurisdiction.